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We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (28 days) and in original, undamaged packaging. Just contact us firstname.lastname@example.org to let us know you are returning items.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resale able condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
If the product returned is not in fully resale able condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. this does not affect your statutory rights.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on any personalised goods unless they are faulty: *
Gift cards/vouchers cannot be returned or exchanged for cash: *
Kindly note that promotional items that are offered free with an offer can not be returned, redeemed or exchanged for any other items. Due to the nature of the free gift they are not covered under any manufacturer’s warranty. Promotions can not be used in conjunction with any other offers.
All faulty goods will be examined on a case by case basis, and all complaints and/or returns must be dealt with in writing by email or by letter. If the product you purchase is deemed faulty we may offer an exchange, repair or refund as appropriate in accordance with your legal rights… Please ensure you have read our “returns policy” noted above. By there very nature headcovers and grips are disposable products.
Our headcovers are guarunteed to be free from manaufacturers defects for a period of 60days.
Refund of Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.*
If good have not been collected or are (where appropriate) not signed for and are returned back to us (the sender) then we will refund your purchase less the shipping costs.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.